Refund policy
Last updated 20 September 2026
30 days, full refund, no need to explain. If something you bought from Practical Pages is not right for you, email us within 30 days and we will refund it.
How to ask for a refund
Email [email protected] from the address you used at checkout, or tell us that address in your email. Let us know which product you would like refunded. That is all we need.
What happens next
- We reply within two working days to confirm.
- The refund goes back to the card or payment method you used. Payments are processed by Stripe, so the refund comes through Stripe.
- Banks usually take 5 to 10 working days to show it on your statement.
- Any sales tax or VAT you paid is refunded along with the price.
Refunding part of an order
If you bought more than one product, for example the Essentials and an add-on, you can ask for a refund on just one of them. Each is refunded at the price you paid for it.
Faulty or missing files
If a file will not open, has missing pages or did not arrive, email us first. We will send a working copy straight away. If that does not solve it, we will refund you, whenever you bought it.
Please talk to us first
If you are unhappy, please email before raising a dispute with your bank. We will sort it out faster, and a refund from us reaches you sooner than a bank dispute does.
This policy is in addition to any legal rights you have as a consumer where you live. It does not reduce them.